Frequently Asked Questions about Patagonia

Provider Policies:

For cancellations, reduction of the quantity of passengers, modifications in the services or in the dates with less than 60 days before the check in, the original reservation will be charged in full.

Reservations requested with less than 60 days before the check in have an extension up to 2 business days from the initial confirmation to be cancelled or modified without extra charges and to pay the 100% of the reservation. After this period, any modification or cancellation will be fully charged. Reservations are nominative and non-transferable.

Vertice S.A. is not responsible for cancellations or No Shows due to impossibility of arrivals or access to refuges or camping sites due to external causes such as weather problems, roadblocks, natural phenomena, problems with airline connections, delays in transfers or not departures from boats and / or catamarans, social or political manifestations or other problems derived from these or any other factor beyond Vertice S.A. will and control. For such eventualities it is suggested to take out travel insurance for the passengers.

If you need the purchase order numbers, they were sent to your email upon finalizing the purchase. You can also view all your purchase orders from different providers by logging into My Reservation with your Booking Patagonia reservation code and the email of the primary account holder.

Any requests for reservation cancellations or modifications should be sent to tickets@bookingpatagonia.travel. Please note that the applicability of your request will depend on the provider's policies.