Frequently Asked Questions about Patagonia

Yes, but modification policies depend on the service provider and how far in advance you request the change.

To request a modification, please contact tickets@bookingpatagonia.travel with your reservation code.

Refuges and campsites

Vértice (Dickson, Los Perros, Paine Grande, Grey)

• Changes must be requested at least 90 days before check-in
• If the booking was made within a shorter timeframe, modification options are subject to the withdrawal conditions
• After the allowed deadlines: no changes permitted
• Any price difference may apply depending on the modification
• Bookings are personal and non-transferable

Las Torres (Las Torres, Chileno, Cuernos, Francés, Serón)

• No modifications or date changes once the booking is fully paid
• If a modification results in a higher price, the difference must be paid immediately
• If the new price is lower, no refund will be issued

Other services

Park Entrance Tickets (CONAF)

• One date change allowed up to 24 hours before, subject to availability
• Tickets are personal and non-transferable once issued

Buses (Bus Sur)

• Changes up to 72 hours before departure
• After that: no changes permitted

Lake Pehoé Catamaran

• Changes up to 72 hours before departure (CLP 5,000 fee)
• After that: no changes permitted
• Tickets are personal and non-transferable once issued

Important

• All modifications are subject to each provider’s policies
• You can review full details in the “My Reservation” section using your email and booking reference
• If your reservation includes a hotel stay in Puerto Natales, please review the specific conditions of each accommodation in “My Reservation”