Frequently Asked Questions about Patagonia

Yes, but cancellation policies depend on the service provider and how far in advance you request it.

To request a cancellation, please contact tickets@bookingpatagonia.travel with your booking reference.

Refuges and campsites

Vértice (Dickson, Los Perros, Paine Grande, Grey)

• Cancellations are only possible under the right of withdrawal, depending on when the booking was made:
• More than 90 days in advance: request at least 90 days before check-in
• Between 90 and 30 days: within 5 days after payment
• Less than 30 days: within 48 hours after payment
• After these deadlines: no refunds
• Bookings are personal and non-transferable

Las Torres (Las Torres, Chileno, Cuernos, Francés, Serón)

• Cancellation policy:
• More than 90 days: no charge
• 89–70 days: 20% fee
• 69–45 days: 50% fee
• Less than 44 days: no refund

Other services

Park Entrance Tickets (CONAF)

• No refunds, except in case of park closure
• Tickets are personal and non-transferable once issued

Buses (Bus Sur)

• Cancellations up to 72 hours before departure
• After that: no refunds

Lake Pehoé Catamaran

• Cancellations:
• 72 hours or more: CLP 22,000 refund per ticket
• Less than 72 hours: no refund
• Tickets are personal and non-transferable once issued

Important

• All cancellations are subject to each provider’s policies
• You can review full details in the “My Reservation” section using your email and booking reference
• If your reservation includes a hotel stay in Puerto Natales, please review the specific conditions of each accommodation in “My Reservation”